Support
How can we help?
Real humans read every message. Most questions are answered below. For everything else, we're one email away.
Email us
Questions, bugs, billing, feedback. Anything at all.
simlifedevs@gmail.comIn-app feedback
The fastest way: your message arrives with helpful context attached.
Settings → Send FeedbackResponse time
We aim to reply within 1–2 business days, usually much faster.
Mon–Fri, worldwideCommon questions
Quick answers.
How do I delete my account and data?
Open SimLife, go to Settings, then Delete Account, and type DELETE to confirm. This permanently removes your account and your content from our servers. If you would rather we handle it, email simlifedevs@gmail.com from any address and we will process the deletion within 30 days.
I bought Pro but the app still shows the paywall.
First try Restore Purchases on the upgrade screen. If that does not fix it, force-quit and reopen the app. Your subscription syncs automatically. Still stuck? Email us with your store receipt and we will sort it quickly.
Voice input isn't working.
Check that SimLife has microphone permission. On iPhone go to Settings, then SimLife, then Microphone. On Android go to Settings, then Apps, then SimLife, then Permissions. Voice input needs an internet connection to transcribe your speech.
Which languages does SimLife speak?
The app interface is available in 14 languages: English, Spanish, Portuguese, French, German, Hindi, Arabic, Chinese, Japanese, Korean, Italian, Russian, Indonesian and Turkish. The AI Translator skill works across 30+ languages.
Does SimLife give medical advice?
No. Calorie Tracker, AI Journal and related skills provide general information and self-tracking only. SimLife is not a medical device and does not diagnose, treat, cure, or prevent any medical condition. Always consult a healthcare professional for medical advice, diagnosis, or treatment.
How do I report a bug or request a feature?
We read everything. Use the in-app feedback form (Settings, then Send Feedback) or email simlifedevs@gmail.com. Screenshots and your device model help us fix things faster.
Your data, your call
Delete your account & data
You can permanently delete your SimLife account and the content associated with it at any time. Deletion erases your profile, all content and history in every skill, health, nutrition and journal data, uploaded and generated photos, audio and files, subscription records, feedback, usage logs, push token and sign-in credentials from our servers.
- In the app: open Settings → Delete Account, then type DELETE to confirm. You are signed out straight away, and your data is deleted within minutes. While the account is being deleted it cannot be signed in to. After that, the same email or Google or Apple account can be used to create a new account.
- By email: if you no longer have the app installed, email simlifedevs@gmail.com from any address and we'll process your request within 30 days.
- Just some items: you can delete individual chats, sessions, journal entries, meals, notes, stories and recordings inside the app without deleting your account. Deleted items are permanently removed from our servers, either straight away or within 25 hours.
What we keep: if a purchase came through a creator's link, the commission record (amount and store transaction ID) is kept for financial and tax compliance, without your account identifier. For reports you filed, we keep the reason and what was reported, without your identity. Store subscription events that arrive after deletion have their identifiers removed on arrival. Data already held by RevenueCat, PostHog, Sentry and ChottuLink expires under their retention settings; email us to ask for it to be deleted sooner.
Note: subscriptions are managed by Apple or Google. Deleting your SimLife account does not cancel an active subscription. Please cancel separately in your store account settings.